Micheal Q. T.
Senior National Director Customer & Provider Success National Team @Modivcare
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WORK HISTORY
Senior National Director Customer & Provider Success National Team @Modivcare
Denver, CO, US
Led a high performing team of professionals to meet business expectations, achieve revenue generation goals and to drive Operational Excellence.Designed and implemented operational processes to manage stakeholder engagement, ensuring quality outcomes and issue resolution.Established corporate standards for provider and stakeholder governance, improving quality by 20-25% with a 99.67% consistency rate.Spearheaded the design and AI-driven implementation of a case management system, enhancing operational efficiencies and self-service capabilities.Directed budget preparation and financial oversight, tracking annual KPIs to align with organizational objectives.Strengthened stakeholder relationships, optimizing engagement, reducing overhead, and improving governance efficiency.Collaborated with executive leadership and external partners on contract reviews and strategic initiatives.Developed and executed strategies to drive provider network expansion and market penetration.Applied consultative sales approaches to align business solutions with provider needs, driving revenue growth and engagement.Oversaw scalable operational processes to support business expansion, coordinating with Client Services, marketing, and operations for maximum growth.
EDUCATION
Cooper High School
Yes
York College
Associates
Nebraska Wesleyan University
Bachelor's Degree
ABOUT MICHEAL Q. T.
Goal-driven and results-oriented healthcare executive with over 15 years of leadership experience in customer service, member experience, patient experience, provider management, healthcare strategy, and governance. Expertise in driving provider performance, optimizing operational efficiencies, and ensuring adherence to corporate processes and standards. Extensive knowledge of compliance, particularly in complaints, grievances and contractual obligations. Skilled at fostering collaboration, developing strategic initiatives, and mentoring high-performing teams to achieve organizational. Strong commitment to data-driven decision-making and cultivating meaningful provider relationships Willingness to travel 100%. Provider Performance Optimization, Healthcare Strategy, Leadership Development, Performance Improvement, Data Analysis, Strategic Planning, Process Implementation, Relationship Management, Cost-Effectiveness, Cross-Functional Collaboration, Change Management, Customer Experience, Standard Work, Problem Solving, Conflict Resolution, Contract Management, Recruiting, Process Improvement, CAHPS Regulations, Data-Driven Decision Making Executive Relationships, Performance and Change Management, Customer Experience & CRM, Standard Work, Problem Solving, Conflict Resolution, Contract and Operations Management, Recruiting & Retention, Process Improvement, Strategic Planning, CAHPS Regulations, Data-Driven Decision Making
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