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Martin Dörnemann
Global Account Director @DSV - Global Transport and Logistics
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WORK HISTORY
Global Account Director @DSV - Global Transport and Logistics
Account Management and Business Development in the Automotive Vertical Market. Focus on Region Americas and the German Automotive OEM’s.Manage overall account relationship for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.Partner with other sales professionals globally to orchestrate an account sales strategy.Act as primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements and ongoing performance.Manage and maintain overview of the account status at all times and report as required using agreed tools.Strategically partner with other departments (e.g. Product development, Legal, Finance, IT, Operations and senior management) to create innovative and profitable solutions.Ascertain appropriate internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements.Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders.Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements.Achieve annual sales and profit goals for assigned multinational or large regional customers.
EDUCATION
Hochschule Heilbronn - Hochschule für Technik, Wirtschaft und Informatik
Bachelor of Arts (B.A.)
SKILLS
ABOUT MARTIN DÖRNEMANN
Global Supply Chain Professional focusing on Account Management & Development
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