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Start for FreeMariella Lanata R
Bilingual Contact Center Agent @Deloitte
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WORK HISTORY
Bilingual Contact Center Agent @Deloitte
Toronto, ON, CA
Handle high volume of calls in a timely manner• Provide detailed explanation of the status of callers’ claims• Log all interactions in Relativity and update customer information.• Listen actively showing empathy in each call
EDUCATION
Université d'Angers
Master's degree, Tourism and Leisure Business Management - Angers, France
Humber College
Certificate, Travel Agency Operation - Toronto, Canada
Universidad de San Martín de Porres
Bachelor's degree, Tourism and Hospitality - Lima, Peru
Corporate Finance Institute® (CFI)
Certificate, Business Intelligence & Data Analyst
George Brown Polytechnic Continuing Education
Certificate, Supply Chain Management - Toronto, Canada
CENFOTUR
Professional Degree, Tourism Administration - Lima, Peru
SKILLS
ABOUT MARIELLA LANATA R
Experienced Business Travel Consultant with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Leisure Travel, Foreign Languages, Hospitality Industry, Account Management, and Airlines.
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