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Laura Grimes

Certified Consultant @Icmi

Rochester, MI, US

EMAILS

[email protected]

MOBILE NUMBERS

+19•••••••96

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WORK HISTORY

Jan 2002 — Present

Certified Consultant @Icmi

EDUCATION

1979 — 1982

Saint Ambrose University

Bachelor of Arts (B.A.), Accounting

1987 — 1989

University of Phoenix

MBA, business

SKILLS

Call CentersCustomer ExperienceTelecommunicationsCustomer Relationship Management (Crm)Vendor ManagementPerformance ManagementCrmSite DesignIvrSite PlansWorkforce ManagementAccount ManagementBusiness Process ImprovementChange ManagementContact CentersLeadershipProject PlanningLocation IntelligenceProcess ImprovementTrainingCustomer SatisfactionSite SelectionContact StrategyManagementTeam BuildingStrategyProject ManagementOutsourcingOperations ManagementCall CenterCustomer ServiceWorkforce PlanningStrategic Planning

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ABOUT LAURA GRIMES

ICMI Certified Associate, CIAC Certified Call Center Strategic…

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