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Scott Sachs
Icmi Certified Consultant @Icmi
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WORK HISTORY
Icmi Certified Consultant @Icmi
Providing consulting services in the areas of customer service and contact/call centers. Subject matter and industry expert in the areas of operations, technology, outsourcing, customer experience/satisfaction, quality, training business process redesign, and metrics.
EDUCATION
Columbia University - Graduate School of Business
MBA, Finance/Marketing
University at Albany
BS, Operations Research
SKILLS
ABOUT SCOTT SACHS
With over 25 years of experience leading large multi-site contact centers, I am passionate about helping customer service organizations achieve their vision of excellence and innovation. As the President of SJS Solutions, LLC, an independent consulting firm, I leverage my expertise in operations, technology, outsourcing, customer experience, quality, training, and business process redesign to provide highly effective solutions to organizations that are at an inflection point in their customer service lifecycle.I partner with my clients to understand their current challenges and future goals, and then work with them to select and implement the most appropriate solution from the vast array of options available in the market. Whether it is a technology tool, a process change, a human capital program, or a new metric, I ensure that the solution aligns with the organization\'s vision, strategy, and culture, and that it delivers measurable and sustainable results. I also share my insights and best practices through publications and speaking engagements on key customer service topics.
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