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Vicki Brackett

Tm @Icmi

Phoenix, AZ, US

EMAILS

[email protected]

MOBILE NUMBERS

+19•••••••70

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WORK HISTORY

Present

Tm @Icmi

SKILLS

Call CentersStrategic PlanningProduct DevelopmentCareer DevelopmentExecutive ManagementChange ManagementBpoVirtual TeamsSocial MediaRecruitingOnline MarketingRetailCall CenterCustomer SatisfactionNon-ProfitsStrategic ConsultingBusiness PlanningLeadership DevelopmentManagementCrmManagement ConsultingSourcingStrategic PartnershipsTrainingSocial NetworkingEmployee EngagementConsultingCoachingMarketingProfessional ServicesOutsourcingAccount ManagementTeam BuildingLeadershipEmployee TrainingBusiness StrategyStart-UpsContact Center ManagementCustomer ServiceStrategy

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ABOUT VICKI BRACKETT

Contact center agents aren’t finding the right answer fast enough for the customer •…

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