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Roger Lee
Mentor @Icmi
Los Angeles, CA, US
EMAILS
MOBILE NUMBERS
+16•••••••07
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WORK HISTORY
May 2025 — Present
Mentor @Icmi
EDUCATION
1994 — 1996
University of St. Thomas - Opus College of Business
B.A, Accounting; MIS
SKILLS
Business ProcessTeam LeadershipHuman ResourcesGenerational TrainingLeadershipCustomer Relationship Management (Crm)Management ConsultingPerformance ManagementCrmManagementBusiness AnalysisAnalyticsBusiness StrategyProgram ManagementStrategyTrainingCall CenterVendor ManagementProcess ImprovementCoachingBusiness Process ImprovementForecastingStrategic PlanningProject PlanningContact CentersSix SigmaSalesProduct ManagementProject ManagementCross-Functional Team LeadershipSales OperationsCustomer ServiceCx TransformationCustomer ExperienceCall CentersAnalysisQuality AssuranceAccount ManagementChange ManagementConsulting
ABOUT ROGER LEE
I help contact center and CX leaders cut through the AI noise and build human-centered…
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