Kshama Vish

Otc - Billing @Johnson Controls

Gurugram, IN

Credit and rebill of the incorrect service request and invoices, i.e, underbilling. Billing according to the special guidelines for each customer. Keep a check on the approval matrix of the delegation of authority according to the price limit set. Doing the modification of invoices due to various reasons like PO change, tax issue, invoice notes, etc. Providing full credit for invoices in case they are covered under contract/warranty. Partial credit in case of overbilling. Consolidation of SRs and Invoices for different products and services provided to the same customer. Preparing error reports, a daily count report for each type of request and an internal audit report and circulating it to the team and management. Billing SRs/Invoices for the general service team.