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Kimberly D. K.
Performance Coatings Group, Automotive Quality Coordinator Marketing @Sherwin-Williams
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WORK HISTORY
Performance Coatings Group, Automotive Quality Coordinator Marketing @Sherwin-Williams
Lead and Initiate communication ensuring high-level of customer satisfaction with prompt responses to complaints • Liaison between Stores/Sales and Tech Service Reps, Analytical, R&D, Operations, Quality, and Marketing• Support & Lead complaint resolution via data mining for Accelerated Root Cause (ARC) investigations• Generate Business Object queries and reports • Develop and support Tableau Dashboards for Product Quality • Coordinate response letters, including next steps, sample testing complaints, R&D support, and ARC analysis
EDUCATION
Hondros College of Business
Real Estate Professional
The University of Akron
• MS - Masters of Science
The University of Akron
• BS - Bachelor of Science
ABOUT KIMBERLY D. K.
Welcoming rewarding challenges of relationship management in building and solidifying customer loyalty. Motivated to exceed the needs and expectations of both our internal and external customers while aiding with product developments, problem-solving resolutions, and actionable continuous improvement directives where needed in today’s complex multivariate environment.
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