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Start for FreeKatrin Ackermann-Rossander
Strategic Advisor @ServiceNow
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WORK HISTORY
Strategic Advisor @ServiceNow
Stockholm, SE
Serve as frontline customer advocate and strategic partner within ServiceNow\'s Customer Health Assurance team, bridging vision and execution to accelerate customer outcomes and drive sustainable growth. Provide executive-level escalation support for complex, high-stakes customer situations requiring cross-functional coordination and tailored recovery strategies.
EDUCATION
Leipzig University
Master of Arts (M.A.), Communication and Media Studies
Johann Gottfried Herder Gymnasium
Abitur
The University of Manchester
Russian Studies
SKILLS
ABOUT KATRIN ACKERMANN-ROSSANDER
A passionate, dedicated and highly driven, sales, business development and marketing professional with many years of working experience in international technology manufacturing, software, distribution and business event companies. I can deal with opportunity development, budgets, enterprise customers management, product positioning and marketing strategies. I have gained extensive experience in people management by leading a team of up to 30 people with different backgrounds, cultures, qualifications and working fields. 5+ years of experience in renewals, combined with a strong ability to work across the entire ecosystem to protect against down-sell. My strong empathy for customers, executive presence, and collaborative approach to solving customer concerns are invaluable qualities that I have built up over the years.
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