Justin Shaffer

Property Management Assistant @Ventura West Marina

Ventura, CA, US

Key Responsibilities:• Tenant Lifecycle Management: Oversee end-to-end tenant processes for a 200-slip marina—managed applications, executed background/screening checks, and coordinated lease signings. • Onboarding & Retention: Designed and maintained a streamlined onboarding experience, achieving a 95% first-month move-in success rate and reducing drop-off during initial setup by 40%. • Work Order & Maintenance Coordination: Act as primary liaison between tenants and maintenance teams—logged, prioritized, and tracked an average of 150 service requests per month to resolution within 48 hours. • Billing & Collections: Generated and delivered monthly invoices totaling $350K+; implemented process improvements that boosts on-time payment rates from 80% to 95%. • Customer Relations & Conflict Resolution: Served as the first point of contact for tenant inquiries and escalations; negotiated solutions that maintained high satisfaction (tenant-survey score of 4.8/5). • Process Automation & Reporting: Developed and deployed new forms and self-service portals using low-code tools, reducing administrative workload by 25%; produced monthly performance reports for executive leadership. • Cross-Functional Collaboration: Coordinate with docks, finance, and maintenance departments to align on revenue forecasts, capital projects, and safety protocols—ensuring seamless operations and regulatory compliance.

Epicodus

Certificate in Web & Mobile Development