Julie Scott

About Julie Scott

I’m motivated by work that balances thoughtful strategy with genuine care for the people it serves. I bring an adventurous, strategic mindset to my work—curious by nature, grounded in data, and deeply human‑centered in execution. As a product and program practitioner, I thrive in navigating ambiguity, exploring new paths, and turning insight into action. I’ve led programs from early concept through launch and post‑launch optimization, balancing bold ideas with disciplined delivery.My approach blends Agile and SAFe portfolio management, roadmap and strategy development, and hands‑on program oversight with a strong belief in collaboration and trust. I value building and aligning high‑performing teams, engaging stakeholders with clarity and empathy, and creating environments where people can do their best work. Experienced in driving complex initiatives—from budgeting and hiring to release planning—I focus on outcomes that are as sustainable for the business as they are meaningful for the people behind them.

Experience

1. Senior Program Manager - Global Experience Technology, Pos Transformation North America

   Starbucks

   Apr 2023 — Present · Seattle, WA, US

   Program lead for a $90M, multi‑year transformation to replace an obsolete, high‑risk POS platform supporting ~$16B in annual in‑store sales-Drove the end‑to‑end program lifecycle: business case development, executive approvals, phased roadmap planning, delivery governance, and deployment strategy-Partnered directly with SVP‑level executive sponsors to maintain enterprise priority, secure funding, and manage cross‑portfolio dependencies-Led cross‑functional delivery across engineering, product, finance, infrastructure, security, hardware, and retail operations, aligning multiple workstreams to a single North America commerce engine-Established and managed program governance, sequencing, and risk mitigation strategies for a highly complex, interdependent platform build with aggressive timelines-Oversaw development of a custom, extensible commerce and POS platform, reducing long‑term vendor dependency and accelerating feature delivery across POS, mobile, and web channels-Guided phased rollout strategy (pilot → single‑store takeover → scaled deployment across café and drive‑thru formats in the US and Canada)-Championed partner‑centric design, improving order accuracy, speed to proficiency, and operational efficiency through modernized UI/UX and streamlined workflows-Balanced strategic innovation with operational stability by proactively addressing legacy system risks, hardware lifecycle dependencies, and deployment readiness.Key Outcomes-Approved and funded enterprise‑critical program -Reduced long‑term platform risk and eliminated repeated vendor upgrade cycles-Enabled faster, lower‑cost delivery of future customization, loyalty, and digital initiatives-Improved partner and customer experience through modernized retail technology

Education

• University of New South Wales

  Linguistics