Joseph Dillmon
Computer Operator @First Merchants Corporation
Signup · Get unlimited contacts
WORK HISTORY
Computer Operator @First Merchants Corporation
Process Data and produce output for customers and management for financial analysis purposes- Operate systems on AS/400 mainframe with EFT and IBM linkups- Enter tickets in system and help resolve level one questions from users with errors on their screens- Process BOSS batch jobs on Horizon mainframe - Utilize Desktop Remote software applications to remote to users desktops to assist in support issues- Contact vendors and submit tickets for system repair or maintenance issues- Assist users with issues encountered with Internet applications and protocols- Assist users with Level 1 questions on MS Office applications - Run standard applications with Virus Scanner and push updates to users desktops via remote apps- Provide technical assistance to system administrators helping to resolve customer and user issues- Reboot and reset printer and network connections protocols when devices fail to respond to system- Ping network protocols to check connections responding to systems- Program and set up batch jobs via scheduling packages- Run computer jobs on time and on schedule per SLAs with customers and vendors- Update ticket tracking system and escalate tickets needing immediate support for computer issues- Update computer operations manuals and disaster recovery procedures when programs change- set up accounts and access for new employees and new hires on windows systems- Perform level one diagnostics on infrastructure alerts and escalate as necessary- Monitor systems for equipment failure or errors in performance- Notify appropriate staff and/or maintenance vendors of malfunctions- Contact on-call support personnel and system administrators when system fail to respond - Print Statements and Reports on Xerox/Ricoh Laser Statement printers for mailing to customers
EDUCATION
Ball State University
Bachelor's degree, Telecommunications and Office Technologies
Highland High School
Diploma, General Studies Courses
SKILLS
ABOUT JOSEPH DILLMON
30 years of Information Technology experience, strong computer, communications, systems…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.