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Start for FreeJoel Peña
Senior Account Manager @HCLTech
El Paso, TX, US
EMAILS
j••••••••@hcltech.com
MOBILE NUMBERS
+19•••••••03
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WORK HISTORY
Jul 2019 — Present
Senior Account Manager @HCLTech
El Paso, TX, US
EDUCATION
1984 — 1988
The University of Texas at El Paso
BBA, Business Administration
1981 — 1984
Irvin High School, El Paso Tx
General
SKILLS
Business ProcessTeam LeadershipCustomer ExperienceCoachingProcess ImprovementCustomer ServiceProject PlanningVendor ManagementAccount ManagementChange ManagementForecastingRisk ManagementTeam ManagementCall CentersBusiness DevelopmentStrategyCustomer SatisfactionTrainingService DeliveryBusiness AnalysisManagement ConsultingPerformance ManagementCrmCall CenterCross-Functional Team LeadershipBusiness Process Outsourcing (Bpo)OutsourcingBusiness Process ImprovementManagementTeam BuildingBpoTime ManagementAnalysisOperations ManagementProgram ManagementLeadershipContact CentersSix SigmaCustomer Relationship Management (Crm)
ABOUT JOEL PEÑA
Results oriented Senior Operations Manager with 15 years of process delivery experience…
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