Joao Paulo Santos
Fraud & Compliance Specalist
- Role
- Fraud Operations Specialist at Santander US
- Location
- Davenport, FL, US
- LinkedIn followers
- 500 followers
About Joao Paulo Santos
I never thought I would end up being in the financial industry.With a combination of 10-years of banking experience and background within customer service, and regulatory training offers me the unique opportunity to make a positive contribution to the banking industry.My professional experience and recommendations of my colleagues, professionalism and work integrity. I am very well versed in banking knowledge and regulatory requirements to understand day to day transactions and processes within the bank.I love making a difference and helping customers achieve wellness and security through the impact of my role and abilities.I am a quick learner - a team player and loyal to the brand. Over the years I have had the pleasure of networking with some of the best individuals in the industry to whom I may also call life long friends or supporters.
Experience
Fraud Operations Specialist
Sep 2025 — Present · FL, US
Team facilitator for onboarding of new hires and ensuring team members are trained to meet department and team standards.Helped facilitate Open Bank Horizon Contractor onboarding with bank systems, knowledge, fraud awareness and Policy & Procedure. Creating Job Aids, presentations and fostering connections with other departments to collaborate and work together. Performing routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activitiesTasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review for Open Bank and SBNA Legacy relationships. Troubleshooting operational issues and help develop team skillsets
Education
Quinsigamond Community College
Associate of Science - AS, Business Administration and Management, General
Southern New Hampshire University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Hudson High School
High School Diploma, General Studies
2010 — 2014
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