Jason Jay Dettrey
Operations Manager @JDA TSG
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WORK HISTORY
Operations Manager @JDA TSG
Directed a high-compliance team of 25 CPAs and Tax Experts, maintaining a 99% accuracy rate while managing complex tax workflows and specialized customer escalations.• Increased team productivity by 15% through the introduction of Agile-based daily \"Pulse\" meetings to resolve technical bottlenecks in real-time.• Developed automated spreadsheet frameworks to monitor KPI trends, leading to a 25% increase in reporting accuracy and identifying critical bottlenecks for the program
EDUCATION
Kaplan University
Business Administration and Management, General
ABOUT JASON JAY DETTREY
With over 15 years of operations management experience across diverse sectors such as customer service and healthcare, I am a versatile and adaptable leader who delivers customer-oriented solutions that drive performance, enhance morale, and increase profitability. As an Operations Supervisor at Infinitus Systems, Inc, I supervise a department of 10 international and domestic teams in a healthcare telecommunications environment, conducting benefits verification and prior authorization for major medical and pharmacy benefits manager tasks.I have a track record of implementing process improvement, new business development, and customer relationship management strategies that align with the company\'s vision and goals. I have also developed and trained leaders and team coaches, improved workforce management and reporting systems, and suggested key enhancements to SOPs and processes. As a certified Professional Scrum Master, I am skilled at facilitating agile project management and collaboration among cross-functional teams. I am passionate about finding innovative and efficient ways to optimize operations and deliver value to our clients and stakeholders.
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