Aaron Wilson

Operations Manager @JDA TSG

Chandler, AZ, US
EMAILS
a••••••@jdatsg.com
MOBILE NUMBERS
+18•••••••06

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WORK HISTORY

Nov 2024 — Present

Operations Manager @JDA TSG

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US

Analyzed geographic performance using Google Reviews and implemented targeted action plans to improve operational metrics. Ensured that the experts located at the retail locations across multiple states adhered to Intuit’s corporate standards, maintaining seamless operations. Monitored KPIs through Power BI and dashboards, making data-driven decisions to enhance performance. Elevated customer satisfaction by implementing strategies that improved Net Promoter Score (NPS).

EDUCATION

N/A

Villanova University

Bachelor of Business, Administration (BBA)

2012 — 2012

Villanova University

Certified, Six Sigma Green & Green Lean

N/A

Destiny College International

Master's Degree, Executive Leadership & Coaching

N/A

Cornell University

Project Management

SKILLS

Call CentersOperations ManagementSix SigmaVendor ManagementPerformance ManagementCrmChange ManagementAnalysisMicrosoft OfficeSalesInsuranceLeadershipCustomer RetentionRecruitingCustomer ServiceEmployee RelationsStrategic PlanningProcess ImprovementMicrosoft WordTeam LeadershipPowerpointMicrosoft ExcelCoachingSoftware DocumentationTeam BuildingManagementQuality AssuranceBusiness AnalysisMentoringPublic SpeakingBusiness Process ImprovementProject ManagementTrainingCustomer SatisfactionSix Sigma MethodologyAccessCall CenterCustomer Experience

ABOUT AARON WILSON

Professional Summary Senior Operations Leader and Customer Success Executive with…

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