Jason Jay Dettrey

About Jason Jay Dettrey

With over 15 years of operations management experience across diverse sectors such as customer service and healthcare, I am a versatile and adaptable leader who delivers customer-oriented solutions that drive performance, enhance morale, and increase profitability. As an Operations Supervisor at Infinitus Systems, Inc, I supervise a department of 10 international and domestic teams in a healthcare telecommunications environment, conducting benefits verification and prior authorization for major medical and pharmacy benefits manager tasks.I have a track record of implementing process improvement, new business development, and customer relationship management strategies that align with the company\'s vision and goals. I have also developed and trained leaders and team coaches, improved workforce management and reporting systems, and suggested key enhancements to SOPs and processes. As a certified Professional Scrum Master, I am skilled at facilitating agile project management and collaboration among cross-functional teams. I am passionate about finding innovative and efficient ways to optimize operations and deliver value to our clients and stakeholders.

Experience

1. Operations Manager

   JDA TSG

   Nov 2025 — Present

   Directed a high-compliance team of 25 CPAs and Tax Experts, maintaining a 99% accuracy rate while managing complex tax workflows and specialized customer escalations.• Increased team productivity by 15% through the introduction of Agile-based daily \"Pulse\" meetings to resolve technical bottlenecks in real-time.• Developed automated spreadsheet frameworks to monitor KPI trends, leading to a 25% increase in reporting accuracy and identifying critical bottlenecks for the program

Education

• Kaplan University

  Business Administration and Management, General