James Lee

Senior Manager @Federated Wireless

Arlington, VA, US

Managed a portfolio of strategic customer accounts, overseeing their onboarding, implementation, and ongoing success with 4G and 5G Fixed Wireless and Private Wireless solutions using CBRS shared spectrum.• Conducted regular account reviews and proactively addressed any issues or concerns raised by customers, providing timely resolutions and maintaining high customer satisfaction.• Collaborated with internal teams to resolve customer issues, coordinating efforts, and ensuring timely resolution.• Developed and delivered customer training programs, educating users on the features and benefits of CBRS solutions to drive adoption and customer satisfaction.• Prepared and presented customer success reports, using MS Power BI, to senior management, highlighting key achievements, challenges, and action plans.• Built strong relationships with customers, becoming their trusted advisor and point of contact for all CBRS-related inquiries.• Actively participated in industry conferences and events to stay updated with the latest technology trends and share knowledge with customers.• Monitored key performance metrics, such as customer satisfaction scores, renewal rates, and upsell opportunities, and implemented improvements based on data-driven insights.• Fostered strong relationships with key stakeholders and represented Federated Wireless at industry events, conferences, and customer meetings to promote the company\'s spectrum sharing solutions.

The George Washington University

Bachelor of Science Electrical Engineering