Jai Kumar
Customer Service Team Lead @HP
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WORK HISTORY
Customer Service Team Lead @HP
Bengaluru, IN
Managing the team and achieving the targeted SLA and accuracy *Create an inspiring team environment with an open communication culture*Set clear team goals*Delegate tasks and set deadlines*Oversee day-to-day operation*Monitor team performance and report on metrics*Motivate team members*Discover training needs and provide coaching*Listen to team members’ feedback and resolve any issues or conflicts*Recognize high performance and reward accomplishments*Encourage creativity and risk-taking*Suggest and organize team building activities
EDUCATION
Vellore Institute of Technology
Bachelor of Computer Application - BCA
ABOUT JAI KUMAR
Experienced Operations Team Leader with a demonstrated history of how to motivate, plan…
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