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Natalia Dyja
Customer Care Manager @HP
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WORK HISTORY
Customer Care Manager @HP
Warsaw, PL
I am high motivated Team Manager with 7 years of experience in various Operations Centres located in Poland and abroad. Consolidation and creation of processes, procedures and actions between the main world Regions were my daily tasks same as supervising the group of Technical Support Representatives and Engineers to ensure the best customer journey and satisfaction. For 4 years I was also performing the role of Process and Communication Trainer, providing more than hours of technical, soft skills and performance training for 250 people in a gaming project. I was also participating in 2 large company\'s aquisition: Plantronics and Polycom, later Poly and HP INC. My law education and experience as a mediator help me to manage the Team in effective way, resolve conflicts fast and be precise in my job. Cooperating with big trade companies made me self-confident and stay focused on actions that are bringing results for the Clients. I am also focused to promote work life balance philosophy in my current company,\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Uniwersytet Szczeciński
Master's degree, Law
Wyższa Szkoła Gospodarki w Bydgoszczy
Postgraduate Diploma, Alternative Dispute Resolution, Postgraduate Diploma
ABOUT NATALIA DYJA
I am high motivated and charismatic Team Manager with over 7 years’ experience in various Operations Centres located in Poland and abroad. Consolidation and creation of processes, procedures and actions between the main world Regions were my daily tasks same as supervising the Team of Technical Support Representatives and Engineers to ensure the best customer\'s journey and satisfaction. I was also participating in 2 large company\'s acquisition: Plantronics and Polycom, later Poly and Poly with HP INC. My law education and experience as a mediator help me to manage the Team in effective way, resolve conflicts fast and be precise in my job. Cooperating with big trade companies made me self-confident and stay focused on actions that are bringing results for the Clients. I am also focused to promote work life balance philosophy in my current company,
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