Steve Vaz

Customer Success Advocate @HP

IN

Drive customer success outcomes for the assigned portfolio- Direct or through System integrator for Print & Personal Systems Services and Solutions Business.• Managing and growing relationships with key customers, acting as their primary point of contact.• Understand HP Products, their features, functions, and solutions and understand how they can be used to solve problems and create solutions for your customers.• Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.• Ensuring high customer retention and satisfaction levels by delivering exceptional service and support.• Gathering customer feedback and communicating product improvement suggestions to the development team.• Resolve high-priority customer escalations, working with customers, partners, and internal engineers to devise effective solutions for complex technical and operational issues.• Developing and executing customer success strategies that drive product adoption and maximise customer value.• Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.• Advocating for the customer within the organisation to ensure their needs are prioritised.

Department of Industrial Training and Employment

ITI

C.V. Raman University

Bachelor's degree