Jack Gourley

About Jack Gourley

My name is Jack Gourley. I deliver excellence in Product Delivery, Account Management, Project Management, and Business Analysis that drives and produces results.I\'m a versatile global account and technology professional who drives incremental sales, develops strong business relationships, improves customer productivity, all while delivery excellent customer service. I have a unique blend of experience in: global account management, consulting, negotiations, partnership and business development, project management, business analysis, delivery, training, new product and services implementations, troubleshooting issues, and US government service (DOD, GSA, DHS).* ACCOUNT MANAGEMENT - created and maintained strategic relationships with key managerial and technical personnel at Carlson Wagonlit Travel, BCD Travel, General Electric Company, and Expedia. Consistently demonstrates strong organizational, communication and reporting to management. Expanded the global reach into new markets in Asia and Eastern Europe.* DELIVERY MANAGER - Implemented several eCommerce products and services to the airline industry resulting in $millions in realized revenue for Sabre and our customers.* CONSULTING - conducted operational time and motion studies, analyzed customer applications, and assisted customer process and system implementations which reduced $millions and drove compliance.* PROJECT MANAGEMENT - managed dozens of company and customer funded projects to drive down support/maintenance costs, simplify infrastructure, drive incremental revenue, and increase system and network performance.* BUSINESS ANALYSIS - collected, reviewed, and documented project business requirements with customers to ensure accuracy and obtain customer approval.Knowledge of Agile, Scrum, and Waterfall project management

Experience

1. Delivery Manager Business Analyst Sr Delivery Implementation Specialist

   Sabre

   Nov 2015 — Present · Southlake, TX, US

   Manage and implement mission critical, high value (revenue) projects with large scale customer impact.* Evaluates customer requirements and logically explains them to other teams including Business Analysts, Marketing, and subject manager experts to ensure alignment and delivery of customer focused solutions.* Serves as a conduit between project managers, developers, architects, engineers, quality assurance, and the customer.* Ensures the delivery of products and services meets the commercial agreement and within budget.* Build and maintain key relationships with eCommerce teams from WestJet, Cayman Airways, Bahamasair, Ravn Alaska, Bearskin Airways, First Air, Avior, Canadian North, PAWA Dominicana, and Kulula. • Launched three new digital point-of-sale solutions for WestJet to manage their Travel Agency direct portal, Frequent Flyer redemption site, and Interline Branded Fares which drove more than $3.3M in revenue • Migrated PAWA Dominicana’s eCommerce booking engine to Sabre’s state of the art Digital Experience resulting in more than a 400% increase in revenue conversion, increased performance, better brand awareness, and customer loyalty• Resolved complex customer software issue which reduced the abandon rate by ~10% resulting in over $4M in additional revenue for the airline

Education

• Mansfield Business College

  Certificate, Business and Data Entry

• The University of Texas at Arlington

  Currently completing BS, Information Systems

  2017

• Tarrant County College

  Associate of Arts (A.A.), Business and Technology

Skills

• Product Development
• Analysis
• Leadership
• Team Leadership
• Customer Relationship Management (Crm)
• Management
• Program Management
• Business Intelligence
• Competitive Analysis
• Contract Negotiation
• Team Management
• Airlines
• Process Improvement
• Call Centers
• Business Development
• Sabre
• Business Analysis
• Product Marketing
• Project Management
• Business Process Improvement
• Pricing Strategy
• Customer Service
• Process Consulting
• Vendor Management
• Networking
• Product Management
• Training Delivery
• Consulting
• Online Travel
• Cross-Functional Team Leadership
• Integration
• Enterprise Software
• Analytics
• Pricing
• Strategy
• E-Commerce
• Business Travel
• IT Strategy
• Account Management
• Call Center