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Senior System Software Engineer-middleware @Sabre
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WORK HISTORY
Senior System Software Engineer-middleware @Sabre
Southlake, TX, US
Mapping MQ and Network infrastructure to create functional diagrams using tools such as Visio.Managing IBM Queue Managers using Avada IR360 and other custom tools. Designing MQ flows, layout and design to connect internal applications and external services to Sabre’s global network infrastructure. Adopting Agentic AI modeling to use in automation and troubleshooting. Updating and maintaining documentation used by operations to support MQ infrastructure.Troubleshooting issues that affect processing of middleware messages or that cause customer impact.
EDUCATION
North Central Texas College
Associate of Science (AS), Computer and Information Sciences and Support Services
Global Knowledge
MCSA: Server 2012 Certification Boot Camp
Global Knowledge
Apple Support Certification Course
ABOUT RICHARD SANCHEZ
In my IT Operations roles, I have always led by example, while nurturing teamwork and growth within my teams. My IT Service Management knowledge allows me drive impact resolution and bring new ideas to complex issues. I specialize in creating technical documentation that is clear, concise and easily consumable for non-technical as well as technical users. I have many years of global enterprise knowledge that gives me an edge when presented with very complex issues.
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