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Isabel Bozzo
Product Management Director @Salesforce
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WORK HISTORY
Product Management Director @Salesforce
Miami, FL, US
Our organization and Ohana is laser-focused on designing, building, marketing, selling, and delivering the world’s most widely-adopted Communications and Media industry cloud applications. My role is to innovate and add customer insights with powerful analytics tools (prescriptive and Predictive). I champion TM Forum Metrics as the basis for meaningful dataset in Comms and collaborate with the Ohana family to transform data into magic for our customers. In a short time I have delivered both B2C customer Sentiment, Churn Prediction and Next Best Actions. For B2B I have embedded analytics to optimize quote time and maximize margin. Recently I have delivered Order Management Analytics and our product will have the capability of making order fulfillment date recommendations and predicting order delays.
EDUCATION
Stony Brook University
Bachelor of Science; B.S, Computer Science
McGill University
LLB BCL, Law
SKILLS
ABOUT ISABEL BOZZO
I am laser-focused on the ideation, design and delivery of Analytics, AI Products Including Generative AI. I make Customer Centric processes, in the Communications business, data driven and actionable. My role is to innovate and add customer insights with powerful analytics tools (prescriptive, predictive and generative). I champion TM Forum Metrics as the basis for creation of meaningful datasets in Comms and collaborate with the Ohana family to transform data into magic for our customers.My recent products include Churn Prediction and Prevention for mobile subscribers, Order Fallout visualization and prevention, Order Delay prediction. I currently responsible for using generative ai for billing inquiry resolutions, automated complex product quoting and next gen troubleshooting.The goal is to leverage AI for all BSS processes.10+ years experience as a Product Manager or OwnerExperience with Salesforce platform.Empathy & customer-centric mindset to discover/understand customer needsAn Innovative & Lean mindset, drive continuous exploration.Ability to create a (Program) vision and roadmap.
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