Ibrahim Kaddouh

About Ibrahim Kaddouh

Seasoned Quality and Supplier Quality professional with a proven track record of driving excellence and profitability across diverse manufacturing (Engine, Transmission, Axle), aftermarket, warranty, service, and remanufacturing operations. Possessing strong executive communication skills and a reputation for impactful interactions with CEOs, VPs, and Sr. Directors. Certified in PMP, Lean Six Sigma Black Belt, IATF16949, and VDA6.3. Demonstrated ability to foster high-performing teams, improve morale, and leverage certifications like \"Artificial Intelligence Implications for business strategy\" for forward-thinking solutions. Experienced in Electrical and Mechatronics systems and components.Technical skills include: Synthesia, Microsoft Office Suite 365 & Copilot, Minitab, PBI-Oracle IQ-FMEA, Visio, Agile, PLM, SAP (Quality/Logistics), Covisint, SupplyOn, WERS, Oracle, Workday, C++.

Experience

1. Head of Quality North America Commercial Vehicle & Aftermarket

   Eaton

   Jan 2022 — Present · MI, US

   Executively Leads Operations for Quality excellence. Tasks include:Quality culture and process optimization• Establish a best-in-class quality-performing culture.• Reduce scrap and field rejects to achieve effective cost reductions.• Enhance the Quality Management System with \"I Own Quality\" at all times.• Improve and develop lean, cross-functional processes by using AI and digitization.• Development and Resourcing of Suppliers New product launch excellence• Ensure flawless launches using structured advanced quality planning (APQP) to become the customer-preferred supplier.Product reliability and service• Improve warranty, service, call center, and aftermarket quality.• Improve the warranty and reliability of clutches and transmissions.• Develop remanufacturing capabilities for transmissions and mechatronic systems.• Provide technical support to national dealers via an AI-technology call center.Talent development• Identify, develop, and promote internal talent to sustain quality growth and build in quality.

Education

• MIT Sloan School of Management

  Certificate , Artificial Intelligence

  2020 — 2020

• Wayne State University

  Bachelor's degree, Electrical and Computer Engineering

  1999 — 2002

• Wayne State University

  Electrical & Computer Engineering, Electrical and Electronics Engineering

• Wayne State University

  Master of Science - MS, Electrical and Electronics Engineering

• Wayne State University

  Masters of Science - MS, Electrical Engineering : Optics & Communication Engineering

  2002 — 2003