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Ian Rummer
Senior Manager Professional Services @On24
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WORK HISTORY
Senior Manager Professional Services @On24
Charlotte, NC, US
Auditing internal processes to ensure continued scalability.Scheduling global support coverage for VC Project Management Services team. Overseeing contract approvals, assignments, and recons of outstanding contract management items.Ensuring effective process communication among global remote staff. Create training documentation for team and update workflow to maintain excellent service. Salesforce workflow development utilizing custom reports & dashboards. Coordinating with Salesforce and Domo integration teams to automate platform forecast metrics and reporting data. Personnel management (hiring, disciplinary actions, PTO approvals, Feedback, etc.). Member of Customer Advocacy SWAT team, focusing on developing improvement plans for client issues impacting ON24\'s NPS score.
EDUCATION
University of Hull
Bachelor of Science (BSc), Psychology
SKILLS
ABOUT IAN RUMMER
Detail oriented and driven. Focused on providing exemplary services. Team member and leader. World Traveler with a broad knowledge base.
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