Ian Rummer

About Ian Rummer

Detail oriented and driven. Focused on providing exemplary services. Team member and leader. World Traveler with a broad knowledge base.

Experience

1. Senior Manager Professional Services

   On24

   Oct 2021 — Present · Charlotte, NC, US

   Auditing internal processes to ensure continued scalability.Scheduling global support coverage for VC Project Management Services team. Overseeing contract approvals, assignments, and recons of outstanding contract management items.Ensuring effective process communication among global remote staff. Create training documentation for team and update workflow to maintain excellent service. Salesforce workflow development utilizing custom reports & dashboards. Coordinating with Salesforce and Domo integration teams to automate platform forecast metrics and reporting data. Personnel management (hiring, disciplinary actions, PTO approvals, Feedback, etc.). Member of Customer Advocacy SWAT team, focusing on developing improvement plans for client issues impacting ON24\'s NPS score.

Education

• University of Hull

  Bachelor of Science (BSc), Psychology

Skills

• Webinars
• Powerpoint
• Customer Retention
• Customer Service
• Client Services
• Leadership
• Coaching
• Client Relations
• Webcasting
• Team Building
• Management
• Mentoring
• Photoshop
• Troubleshooting
• Client Education
• Team Leadership
• Rock Climbing
• Salesforce.com
• Webinar Management
• Microsoft Office
• Customer Relations
• Customer Experience
• Whitewater Kayaking
• Client Liaison
• Project Management
• Team Development
• Training
• Customer Satisfaction
• Mountaineering