Harold H.
Field Service Manager @HCLTech
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WORK HISTORY
Field Service Manager @HCLTech
EDUCATION
ITT Technical Institute
Associate of Science - AS, Computer Network Systems
Walden University
Bachelor of Business Administration - BBA, Business Administration and Management
ABOUT HAROLD H.
I am an IT operations leader with more than a decade of experience supporting large enterprise technology environments and leading teams responsible for keeping critical systems running smoothly. Much of my career has been spent in healthcare environments where uptime, reliability, and fast incident responses are essential.Throughout my career, I have focused on building strong teams, improving operational processes, and making sure technology actually supports the people who depend on it every day. I have led multi-site support teams, strengthened governance around ticket management and asset tracking, and helped organizations respond quickly and effectively during major incidents. I am known for bringing structure to operations, coaching teams to perform at a high level, and working closely with executives, clinical staff, and technical teams to solve problems and deliver results.
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