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Stephen Sanford
Global Operations Director @HCLTech
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WORK HISTORY
Global Operations Director @HCLTech
New York, NY, US
Streamlined Field Service Operations for Healthcare: Successfully onboarded hundreds of Field Service technicians for hospital clients across the U.S, collaborating with multiple vendor partners to enhance service delivery and meet client needs• Managing a Multi-Million Dollar Client Portfolio: Managed 20+ client relationships contributing over $25M in annual revenue, combining account management, sales, and operational oversight to ensure client success and satisfaction• Exceeded Client Satisfaction and Operational SLAs: Consistently achieved client satisfaction SLA metrics, with operational teams delivering over 98% SLA attainment, reinforcing HCL\'s commitment to quality and service excellence• Innovative Solution Architecture and Financial Management: Designed and supported solution architecture to align with client goals and budgets, performed cost modeling margin tracking, and participated in RFP responses to drive financial alignment and success• Collaborative Statement of Work (SOW) Management: Worked closely with clients during the SOW creation and review process to ensure agreements accurately reflected both parties\' intentions, supporting robust and transparent client relationships
EDUCATION
State University of New York Empire State College
BS
SKILLS
ABOUT STEPHEN SANFORD
Global Operations and Account Management leader with a proven track record of driving…
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