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Ricardo Sanchez
Healthcare is Senior Manager @HCLTech
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WORK HISTORY
Healthcare is Senior Manager @HCLTech
El Paso, TX, US
Accountable for IS Service Delivery Performance (SLAs/KPIs) at El Paso Providence Memorial Hospitals. Manage strategic relationships with hospital C-level executives to ensure alignment between IT services and business goals. Lead the service delivery team, driving process efficiency, conflict resolution, and operational excellence. Provide mentorship on delivery management best practices and continuous improvement initiatives. Deliver advanced metrics and reporting to stakeholders, promoting transparency and data-driven decision-making. Handle escalations from the IS Director, Senior Director, and HCL service support teams, ensuring high standards of quality and customer satisfaction are maintained.
ABOUT RICARDO SANCHEZ
IT Professional with extensive experience in global operations, specializing in…
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