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Esau Sanchez-Diaz

Customer Success Executive @ServiceNow

Oakland, CA, US
MOBILE NUMBERS
+15•••••••53

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WORK HISTORY

Sep 2025 — Present

Customer Success Executive @ServiceNow

EDUCATION

1997 — 1999

University of California, Berkeley

Masters in Engineering, Civil and Environmental Engineering

N/A

Instituto Tecnologico de Oaxaca

B.S., Chemical Industrial Engineering

2020 — 2020

Latino Board Leadership Academy Class XVI at Hispanic Foundation of Silicon Valley

Senior Fellow Graduate, Non-Profit Board Management

SKILLS

Management ConsultingCross-Functional Team LeadershipUser ExperienceCustomer Relationship ManagementGoogle Search ApplianceTeam LeadershipKnowledge ManagementSiebelProject ManagementAnalyticsBusiness StrategyOnline Customer SupportProgram ManagementManagementE-CommerceLeadershipSEOSearch Engine TechnologySalesforce.comSoftware Development Life Cycle (Sdlc)Customer RelationsSoftware Project ManagementCrmProcess ImprovementSdlcCustomer Relationship Management (Crm)Customer ServiceBusiness Process ImprovementInquiraProduct ManagementContent Management

ABOUT ESAU SANCHEZ-DIAZ

I am an accomplished Customer Success and Technology Leader with extensive experience as a trusted advisor for C-Level Executives. My collaborative approach involves putting the customer at the center of what I do, listening with empathy and curiosity. This has allowed me to define and materialize the vision of success via the Salesforce platform for many customers. A small sample of results include: preparing for IPO, increasing revenue, expediting M&A operations, international expansion, business value realization, optimizing sales and services operations. I am a big fan of technology and I have been fortunate to lead successful initiatives aimed at designing user centric solutions and delivering digital transformations at global scale. I have built and led teams (2 to 40+) of product managers, developers, business system analysts, consultants and success managers. My approach to leadership is not about managing people, but rather about inspiring people to excel at what they do, supporting them to grow and learn constantly, and creating a physiologically safe space where they can be their authentic selves. I am originally from the Zapotec region of Oaxaca, Mexico, where I grew up close to the Pacific. If you have ever had mole or mezcal, then you know where I am from! I am currently serving in the Executive Board of a non-profit organization called BUILD.org, which ignites the power of youth to build Career success, Entrepreneurial mindsets, and Opportunity.Areas of ExpertiseCustomer Success, Executive Engagement & Influence, Engineering, Sales, Product Management, Large Digital Transformations, Knowledge Management, Program Management, Global Support Operations, Agile/Scrum Methodology, Cloud Computing (SaaS), Non-ProfitIndustries: High Tech, Staffing & Professional Services, Financial Services, Education/e-Learning, Retail, Utilities, e-Commerce.

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