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Esau Sanchez-Diaz
Customer Success Executive @ServiceNow
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WORK HISTORY
Customer Success Executive @ServiceNow
EDUCATION
University of California, Berkeley
Masters in Engineering, Civil and Environmental Engineering
Instituto Tecnologico de Oaxaca
B.S., Chemical Industrial Engineering
Latino Board Leadership Academy Class XVI at Hispanic Foundation of Silicon Valley
Senior Fellow Graduate, Non-Profit Board Management
SKILLS
ABOUT ESAU SANCHEZ-DIAZ
I am an accomplished Customer Success and Technology Leader with extensive experience as a trusted advisor for C-Level Executives. My collaborative approach involves putting the customer at the center of what I do, listening with empathy and curiosity. This has allowed me to define and materialize the vision of success via the Salesforce platform for many customers. A small sample of results include: preparing for IPO, increasing revenue, expediting M&A operations, international expansion, business value realization, optimizing sales and services operations. I am a big fan of technology and I have been fortunate to lead successful initiatives aimed at designing user centric solutions and delivering digital transformations at global scale. I have built and led teams (2 to 40+) of product managers, developers, business system analysts, consultants and success managers. My approach to leadership is not about managing people, but rather about inspiring people to excel at what they do, supporting them to grow and learn constantly, and creating a physiologically safe space where they can be their authentic selves. I am originally from the Zapotec region of Oaxaca, Mexico, where I grew up close to the Pacific. If you have ever had mole or mezcal, then you know where I am from! I am currently serving in the Executive Board of a non-profit organization called BUILD.org, which ignites the power of youth to build Career success, Entrepreneurial mindsets, and Opportunity.Areas of ExpertiseCustomer Success, Executive Engagement & Influence, Engineering, Sales, Product Management, Large Digital Transformations, Knowledge Management, Program Management, Global Support Operations, Agile/Scrum Methodology, Cloud Computing (SaaS), Non-ProfitIndustries: High Tech, Staffing & Professional Services, Financial Services, Education/e-Learning, Retail, Utilities, e-Commerce.
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