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Amit Gupta
Customer Success Executive @ServiceNow
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WORK HISTORY
Customer Success Executive @ServiceNow
New York, NY, US
EDUCATION
Columbia Business School
MBA
UC San Diego
BS, Computer Science
SKILLS
ABOUT AMIT GUPTA
Amit is an experienced professional who has advised senior executives and worked with top tier enterprise firms across the financial, cable, media, and digital advertising industries. Over the past 18+ years, he has served as a bridge between technology and business units to remove technical complexities, improve technology investment ROI, improve operations, workflows, define go-to-market strategies, develop LRPs and the general user experience.Amit’s work is focused around 3 strategic areas1. Technology Enablement: current state / future state assessments, product and portfolio rationalization, product / project management, infrastructure enhancements and integrations, vendor partnerships, digital transformation projects2. Business Strategy: M&A analysis, market-entry, partnership planning, go-to-market and differentiation, business plan development, regulatory impact, program management3. Operations: Process & Workflow Improvement, customer success, analytics and business intelligence, change management transformation projectsIn addition Amit has spent his time focused across:(subset of projects listed below)Banking and Capital Markets: a. Supported financial institutions become DFA compliant through business & technology planning b. Implemented workflows and processes to support CCAR reporting requirements c. Developed FX Global book strategy d. Increased margins through cost-saving strategies across front, middle, and back-office entities e. COBIT Assessment across large tier 1 bankDigital Advertising a. M&A analysis & planning; technology, operations, and workflow impact b. Portfolio and product rationalization c. Linear scheduling, forecasting, and allocation optimization d. Advanced analytics and BI reporting e. Regulatory and industry impacts e.g. GDPR, CCPA, 3rd Party Cookie blockers f. Partner and RFI assessments across DMPs, device graphs, DSP/SSP, attribution and data providers
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