Eric Kral

About Eric Kral

Serving Western Commercial Services as the Director of Operations I am responsible for creating and strengthening relationships with our clients. Overseeing our team of 70 colleagues allows me to partner each client with the technician that will serve them best. I am proud to bring a variety of trades to our clients including: kitchen exhaust cleaning, fire suppression and extinguisher maintenance, UV and pollution control service, HVAC/R, and sheet metal fabrication.

Experience

1. Director of Operations

   Western Commercial Services

   Nov 2017 — Present · Las Vegas, NV, US

   Develop methods to continually improve customer satisfaction and increase sales and profitabilityDevelop new cleaning, refrigeration and fire services that are in line with the company’s Strategic ObjectiveProvide and develop appropriate staffing to fulfill the company’s marketing message and contractual obligationsCreate and monitor standards by which the quality of work can be evaluated.Recommend and develop improved systems, policies and procedures for the companyPerform spot inspections to ensure that the company’s standards of quality are met or exceeded, and that direct reports are performing to the level of their position contractsOversee the marketing and website, social media and advertisingDevelopment, maintenance and updating of Office Systems and Position Desk Manuals and Employee Handbook

Education

• Basic High School

  High School Diploma

  2004 — 2008

Skills

• Resorts
• Restaurant Management
• Food & Beverage
• Event Management
• Marketing
• Hospitality Management
• Pre-Opening
• Advertising
• Merchandising
• Catering
• Retail
• Social Networking
• Fashion
• Budgeting
• Marketing Strategy
• Hotel Management
• Social Media
• Hospitality Industry
• Hotels
• Client Development
• Inventory Management
• Budgets
• Restaurants
• Customer Service
• Sales
• Event Planning
• Customer Satisfaction