Enoch Thackeray
Certified ScrumMaster® (CSM®) | Technical Operations Manager | NetSuite Operations | Stripe | Transparency, dedication, and caring about the humans you work for and with leads to innovation.
- Role
- Operations Manager at Stripe
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Enoch Thackeray
I thrive at the intersection of technology, people, and impact. My career has been a…
Experience
Operations Manager
Feb 2025 — Present · UT, US
Major Duties-Owned merchant on-boarding operations, streamlining workflows across internal teams and third-party partners-Designed and implemented process flows that improved contract execution, pricing, and on-boarding speed-Acted as primary point of contact for merchants, addressing concerns and ensuring smooth end-to-end on-boarding.Key Projects & Successes-On-boarding Workflow Redesign: Built and launched new workflows to route merchants efficiently to the right team (internal vs partner), cutting contract turnaround from 8 weeks to 2–3 weeks-Calendar Optimization: Identified scheduling gaps and restructured onboarding timelines, boosting on-boarding rate by 4× and enabling earlier identification of merchants unlikely to sign (reduced from 6 weeks to 2 weeks)-Scalable Growth Contribution: Helped Stripe’s product become one of the top 3 fastest-growing apps in the Stripe marketplace, now generating $1M+ in monthly revenue-Featured in multiple internal leadership reviews for impact on operational excellence and merchant value delivery.
Education
Southern Utah University
Master of Business Administration - MBA, Data analytics and Leadership
Southern Utah University
Master of Business Administration - MBA, Business Administration and Management, Leadership and Business analytics
Utah Valley University
Bachelor of Science - BS, Technology Management
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