Aakriti Walia
Operations Manager @Stripe
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WORK HISTORY
Operations Manager @Stripe
Gurugram, IN
Partnered with cross functional partners across Stripe to drive business goals of CSAT and efficiency by establishing and managing operational relationships with key partners in User Operations. Successfully set up new sites in India ensuring high performance for Stripe. Collaborated with vendor partners globally, led pilots and implemented initiatives aimed at enhancing overall network performance.
EDUCATION
St.Bede's College
BA, Humanities
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA, International Business
SKILLS
ABOUT AAKRITI WALIA
Highly accomplished Program and Operations Leader at Stripe with over 18 years of experience in the internet and financial sectors. My career has involved leading, partnering, and collaborating with globally distributed teams, often with a regional scope that demanded engaging with diverse and senior stakeholders. I possess a proven track record of achieving competitive KPIs across cross-functional teams. While my approach is data-driven, I effectively leverage strong communication, collaboration, and relationship management skills to successfully translate strategic vision into measurable, actionable results.In my previous roles at Google, I created and launched global programs to improve customer experience and operational efficiency for Google Cloud products, leading vendor teams across APAC for Google My Business division, and partnering with senior leaders and cross-functional teams in US, EMEA, and APAC. I have extensive expertise in vendor management, digital marketing, operations management, analytical skills, financial planning, process improvement and migration, relationship building, customer relationship management (CRM), and team building. I am passionate about driving growth, innovation, and excellence in the SaaS market, and leveraging my communication, collaboration, and problem-solving skills to achieve competitive results.
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