Aakriti Walia

Operations Manager @Stripe

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Operations Manager @Stripe

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Gurugram, IN

Partnered with cross functional partners across Stripe to drive business goals of CSAT and efficiency by establishing and managing operational relationships with key partners in User Operations. Successfully set up new sites in India ensuring high performance for Stripe. Collaborated with vendor partners globally, led pilots and implemented initiatives aimed at enhancing overall network performance.

EDUCATION

2004 — 2007

St.Bede's College

BA, Humanities

N/A

Institute of Management Technology, Ghaziabad

Master of Business Administration - MBA, International Business

SKILLS

LeadershipCoachingEmployee EngagementPerformance ManagementProcess ImprovementTeam LeadershipTrainingAnalysisInterviewsChange ManagementManagementVendor ManagementTeam ManagementCrm

ABOUT AAKRITI WALIA

Highly accomplished Program and Operations Leader at Stripe with over 18 years of experience in the internet and financial sectors. My career has involved leading, partnering, and collaborating with globally distributed teams, often with a regional scope that demanded engaging with diverse and senior stakeholders. I possess a proven track record of achieving competitive KPIs across cross-functional teams. While my approach is data-driven, I effectively leverage strong communication, collaboration, and relationship management skills to successfully translate strategic vision into measurable, actionable results.In my previous roles at Google, I created and launched global programs to improve customer experience and operational efficiency for Google Cloud products, leading vendor teams across APAC for Google My Business division, and partnering with senior leaders and cross-functional teams in US, EMEA, and APAC. I have extensive expertise in vendor management, digital marketing, operations management, analytical skills, financial planning, process improvement and migration, relationship building, customer relationship management (CRM), and team building. I am passionate about driving growth, innovation, and excellence in the SaaS market, and leveraging my communication, collaboration, and problem-solving skills to achieve competitive results.

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