Eileen Frost
Program Manager at Teleperformance
- Role
- Program Manager at TP
- Location
- Monterey, CA, US
- LinkedIn followers
- 500 followers
About Eileen Frost
Eileen Frost is an expert at bridging the gap between business and technology. She is a PMP (Project Management Professional) and CISA (Certified Information Systems Auditor) who possesses 15 years of IT experience in areas including Program and Project Management; Process Engineering; Business Intelligence; Test Process Analysis and Management; Software Application Development and Testing; Business Systems Analysis; E-Learning; B2B web/portal applications and Oracle Database Administration. She is a result-oriented leader, top performer and out-of-the-box thinker. Industry Experience * Telecommunications/IVR/Hosted Contact Solutions * Localization * Retail/Wholesale/Supply Chain * Insurance (General)* Health Insurance * Manufacturing * Government * Management Consulting Methodologies * Agile/Scrum/Lean/Kanban * Waterfall Types of Projects Managed:* Development of Centers of Excellence (PM, QA)* Hosted Contact Solutions * Single Sign on Client Portal * Kronos Implementations * IVR Solutions * Hardware Infrastructure * Data Center Consolidation * Oracle Database * Oracle Business Intelligence (OBIEE)* Microsoft SQL Database * Application Development - Java/.net/Perl/Ruby * IT Control Audits and remediation (Sarbanes Oxley)* Software and Documentation Localization * ELearning Development * Cost Savings Initiatives * Telecommunications Circuit changes/implementations Current Certifications: PMP - PMI Certified Project Manager TMAP – Certified Test Manager, Foundation and Advanced Previous Certifications: CISA – Certified Information Systems Auditor OCP – Oracle Certified Database Administrator MCDBA – Microsoft Certified Database Administrator MCSE+I – Microsoft Certified Systems Engineer + Internet
Experience
Program Manager
Oct 2020 — Present
Managing transition of acquired company into Teleperformance Specialized Services Group.
Education
University of Nebraska-Lincoln
Master of Science
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