Abel Ordaz

Director @TP

El Paso, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2020 — Present

Director @TP

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Owned all aspects of the relationship with one of the top fintech/payment network companies in the world, including, but not limited to growth, escalations, operations, legal, Quarterly Business Reviews, security visits, client site visits, etc • Interacted with internal teams to provide global solutions to new or existing requirements for growth • Developed a site to take on additional growth to more than triple the size with in a couple years • Established a great relationship at all levels of client’s leadership chain reducing approval times for new projects • Received 10 out of 10 for Net Promoter Score 2 years on a row • Lead the development of a new innovative global delivery strategy for our client to open new global sites for service

SKILLS

Management ConsultingOperational ExcellenceSalesLeadershipCall CenterBudgetsPerformance ManagementBusiness Process ImprovementVendor ManagementProblem SolvingPmpStart-UpsHuman ResourcesStrategic PlanningForecastingLogisticsBusiness ProcessProgram ManagementProcess ImprovementRecruitingCoachingBusiness DevelopmentBusiness StrategyTransition ManagementOutsourcingIntegrationTeam LeadershipTeam BuildingCrmP&L ManagementCross-Functional Team LeadershipCustomer SatisfactionBusiness TransformationNegotiationAnalysisStrategySix SigmaTeam ManagementTrainingOperations Management

ABOUT ABEL ORDAZ

At Teleperformance, my role as Director of Client Services centered on fostering…

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