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Mario Píngaro Rossini
Coach @TP
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WORK HISTORY
Coach @TP
EDUCATION
Universidad del Cine
Cinematography and Film/Video Production
SKILLS
ABOUT MARIO PÍNGARO ROSSINI
With over two decades of expertise in the contact center space, I\'m an expert in quality and training, committed to elevating operational efficiency and client contentment. My proficiency is certified with a COPC trainer certification and a Lean Six Sigma Green Belt, that I employ to refine and harmonize processes and personnel within Teleperformance, the vanguard of outsourced omnichannel customer experience management.In my role as the Global Vice President of Audits and Rollout, I build consistency of TOPS and BEST globally, which embody Teleperformance\'s commitment to operational consistency and excellence. As the TP Pride Lead on the DE & I Global Board, I advocate for diversity, equity, and inclusion, nurturing an environment of dignity, unity, and empowerment for our LGBTQIA+ staff and supporters. I am dedicated to connecting departments and teams to bolster performance, quality, and engagement.
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