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Dylan Jones

Applications Support Operations Manager - Integration, Crm, Cti Ivr @Spark New Zealand

Auckland, NZ
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2013 — Present

Applications Support Operations Manager - Integration, Crm, Cti Ivr @Spark New Zealand

SKILLS

Performance ImprovementSolution ImplementationVpnDisaster RecoveryTechnical ProductionTechnical LeadershipNetwork DesignProject DeliverySolution ArchitectureBusiness ProcessNetwork ArchitectureTelcoRed Hat LinuxSolarisTelecommunications SystemsIT OperationsIpVendor ManagementUnix Operating SystemsCrisis ManagementTelecommunications EngineeringProject DesignProduct SupportTroubleshootingSoftware DevelopmentNetworkingSecurityCustomer SupportUnixWindows ServerOperations ManagementPerformance ManagementCrmItilTelecommunicationsHigh AvailabilityManaged ServicesDnsIntegrationData Center

ABOUT DYLAN JONES

I am a highly skilled IT and Telecommunications professional who has over 20 years working experience managing Projects, Operations and Programmes of work. I compliment my skill base with strong demonstrable technical, process management and fault diagnosis / problem solving skills. I am committed to my work and flexible in my approach.•Excellent Business, Product and Technical understanding complimented by excellent Delivery Leadership skills•Excellent Soft skills, assertive and amiable nature with excellent networking and relationship building skills•Experienced Programme, Project & Delivery Management Skills with a consistent and proven delivery track record including capability growth and management.•Vendor management and excellent negotiation, contract and commercial skills•IT Operations Processes and Security•A Key Decision maker•Ability to troubleshoot any problem and understand stakeholder needs and business realisation

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