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IT Project Manager System Administrator Level 3 IT Support @Dallas County
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WORK HISTORY
IT Project Manager System Administrator Level 3 IT Support @Dallas County
US
Seamlessly blending IT support, system administration, and Agile project management to drive operational excellence and successful project delivery. Responsible for troubleshooting complex technical issues, managing cloud and on-premise infrastructure, and optimizing systems for scalability and security. Provided Level 3 IT support, resolving complex technical issues to minimize downtime and ensure high user satisfaction. Managed and optimized cloud and on-premise IT infrastructure, ensuring security, reliability, and scalability. Partnered with GovOS to maintain server operations, troubleshoot issues, and enhance customer satisfaction. Reduced system downtime by 20% through proactive hardware and software troubleshooting. Reduced cloud consumption costs by leveraging Azure DevOps and business intelligence tools to optimize system performance. Automated key processes using Python, Bash, and Ansible, streamlining workflows and increasing efficiency. Led the Bexar County Clerk system renewal project, upgrading the Kiosk system to reduce downtime and improve workflow efficiency in the marriage department. Spearheaded the development of an AI system to assist users in navigating Oracle, leveraging customer feedback for continuous improvement. Collaborated with stakeholders to define solutions, drive progress, and exceed expectations.
EDUCATION
Sam Houston State University
Associate's degree, ESL
SAFe Agile Framework Community
Certified SAFe® 5 Product Owner/Product Manager (ACMP), Scrum Master
Collin College
Associate of Arts - AA, Mathematics and Computer Science
MyComputerCareer
Information Technology and Security Admnistration
ABOUT ERIC DEMENI ZIWE TOUANI
As a IT professional, my technical expertise includes cloud platforms (AWS, Azure, GCP), network administration, server management, automation tools (Ansible, Puppet), and scripting (Python, Bash), ensuring seamless IT operations and system reliability.With a strong focus on cybersecurity, I have led risk assessments, vulnerability management, and compliance initiatives (ISO 27001, NIST), safeguarding critical systems and data. Passionate about building high-performing teams and driving continuous improvement, I thrive at the intersection of technology and innovation.I am also a certified Scrum Master (CSM) and IT engineer, I drive Agile transformations, implement DevOps best practices, and build CI/CD pipelines to accelerate delivery and improve software quality. Key Skills: Agile & SAFe® (SSM, POPM)| SDLC | Cloud Security | DevOps | CI/CD | Jira Align | Automation (Ansible, Puppet)| Network & Server Management | SQL | Process Optimization | Risk & Compliance (ISO 27001, NIST)
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