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Denise Tapia
Manager, Account Development Rccg Centralized Vertical Team @American Express
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WORK HISTORY
Manager, Account Development Rccg Centralized Vertical Team @American Express
US
As a Manager, Account Development at RCCG’s Centralized Vertical Team, I lead and develop a team of Merchant Specialists who support a portfolio of 1,300 merchants with an $8B Amex charge volume. My primary focus is on coaching, mentoring, and empowering my team to build strong merchant relationships, drive business growth, and enhance the overall merchant experience.I am committed to fostering a collaborative and high-performing environment, equipping my team with the tools, knowledge, and strategies they need to succeed. Through continuous development, performance coaching, and strategic guidance, I help my team maximize engagement, retention, and value for the merchants we serve.
SKILLS
ABOUT DENISE TAPIA
I’m a purpose-driven leader with a passion for building trust, driving results, and empowering teams. Honored to be recognized as a multi-time Presidents Club and Centurion Club winner—an achievement awarded to the top 3% of performers at American Express. These milestones reflect not just performance, but a commitment to integrity, consistency, and customer impact.Passionate about servant leadership, development, and fostering strong business relationships, I thrive in roles where I can coach, support, and empower teams to achieve success. As a Manager, Account Development at RCCG’s Centralized Vertical Team at American Express, I lead a team of Merchant Specialists who manage a portfolio of 1,300 merchants with an $8B Amex charge volume. My focus is on developing talent, driving retention, and enhancing the merchant experience by providing strategic support and mentorship.With a background in account management and client success, I bring a collaborative, people-first approach to leadership. I believe that investing in people is the key to driving results, and I take pride in coaching my team to reach their full potential. Whether it’s guiding them through complex challenges, optimizing workflows, or fostering a high-performance culture, my goal is to create an environment where both my team and our merchants succeed.I’m always open to networking, sharing insights, and learning from others. If you have a great piece of career advice, a leadership tip, or an inspiring story, I’d love to hear it! Let’s connect and grow together.“Views expressed are my own and not necessarily that of my employer\"
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