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Wilky Joseph
Commercial Relationship Manager @American Express
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WORK HISTORY
Commercial Relationship Manager @American Express
New York, NY, US
To drive towards collaboration and a culture of creativity, innovation, and value that reflects the American Express strategy as a whole in payment processing.• Brand Management. Optimized cohesive organizational effectiveness • Relationship Management. Jointly determined strategic direction• Quality assurance. Ensured value optimization and communication
EDUCATION
State University of New York College of Agriculture and Technology at Cobleskill
AS, Histotechnology
State University of New York Cortland
Bachelor's degree, Marketing/Marketing Management, General
ABOUT WILKY JOSEPH
Entrepreneurial business management orientation, sales, marketing and recruiting planning, strong team-building skills. Superior communication and time management skills with the ability to handle multiple detail-oriented projects and strong sales closing skills. Demonstrated effectiveness in managing operational requirements and procedures. Ability to develop knowledge of all aspects of operations, including paying and receiving transactions, regulatory compliance, and Policy & Procedure. Strong probing, communication, analytical, problem solving and decision making skills to effectively uncover and resolve complex customer and employee issues. Demonstrated leadership proficiency in sales, service, marketing and operations. Strong financial management, including profit and loss management, customer and revenue growth, and loss prevention. Job experienced with extensive customer contact, including building & maintaining customer relationships. Proven track record of developing and coaching high performance marketing, sales and service teams. Advanced proficiency with Microsoft Windows PC navigation and software, including Excel, Outlook, Power point, Word and C.R.M.
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