Marcio C.

WORK HISTORY

EDUCATION

ABOUT MARCIO C.

Dublin - Ireland Bilingual Professional (Portuguese & English) holding a Bachelor Degree in Computer Science and a Masters Degree in Cloud Computing in addition to possessing a plethora of rich and varied industry experience. Strong expertise including IT support, front end development and customer service; a dynamic and resourceful individual who strives for performance excellence and excels in fast paced environments. Possessing a strong sense of proactivity; motivating colleagues and consistently striving for process optimizations, working well in both solo and team projects. Objective: Customer support / IT support, Software/Web development, Cloud Engineer Please consider the below, a list of my career highlights; Developed a professional reputation for excellence within an English speaking, international environment. Built and managed Mercado Livre store with 100+ sales in the first month. Achieved the bestseller status within 2 months. Shipped an average of 10 packages daily using Brazilian and Chinese post offices. Proficient with all aspects of shipping, including analysis of tracking number until the packages delivery Provided customer support to over 100 customers on a daily basis- Improved financial efficiency by offering new ideas such as implementing a private credit card label where the customer could buy and pay in 40 days. This increased the monthly sales in 20% and the number of customers and default risk (due to 3rd party financial company) Increased customer base by introducing bank services such as withdraw/deposit money and bill payment. Successfully supported new junior employees to integrate with members and projects. Always open to expanding my network, please feel free to reach out and connect. Open to Recruiter engagement.