Yamini Sridhar

IT Technical Support Engineer @PFH Technology Group

Cork, IE

Contract with HSE (Health Service Executive)- National Service DeskRole: First-Level Technical Support • Provided phone-based technical support for HSE employees, resolving issues related to computers, software, and internet connectivity. • Performed installation and configuration of computers, printers, and software for staff. • Managed user accounts in Active Directory, including password resets and access updates. • Troubleshot and resolved issues with Wi-Fi, network connections, and office hardware such as scanners and projectors. • Utilized Ivanti Ticketing Tool to log, track, and resolve IT support requests promptly. • Conducted regular maintenance checks and updates on systems, software, and antivirus programs to ensure security. • Provided remote support using Dameware and assisted employees with VPN and remote desktop tools. • Created user-friendly documentation, including how-to guides and FAQs, to empower employees with self-service solutions. • Supported IT asset management using Lansweeper, maintaining accurate records of hardware, software licenses, and warranties.