Crystal Woods
Front Office Supervisor @Residence Inn by Marriott
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WORK HISTORY
Front Office Supervisor @Residence Inn by Marriott
Developing and managing a multiple number of accounts as well as processing payments on accounts, charge routing and direct billing for specified accounts, and processing advance purchases. Other responsibilities include data entry, creating memos and letters, faxing, filing, coping, and scanning documents; Answering and transferring calls from a multi-line phone system, assisting guest and vendors, making reservations, managing and overseeing all aspects of operations for all departments of the hotel, assessing and insuring accuracy and completeness of prior shifts reports, accounts, and deposits. I am also responsible for assisting in the training of new employees, assessing and implementing inventory management controls, analyzing revenue and increasing revenue margins through negotiated rates, as well as assessing and analyzing budgets and sales through statistical forecasting.
EDUCATION
Strayer University - Alabama
Associate's degree, Business Administration and Management, General
Ohio Professional Educational Center
Advanced Computer Training and Programming
SKILLS
ABOUT CRYSTAL WOODS
Professional with prior management experience, over 10 years in the customer service…
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