Britney O.

Front Desk Agent @Residence Inn by Marriott

VA, US

Assisted guests with check-in and check-out procedures utilizing the hotel’s computer system. •Responded effectively to emergency situations, ensuring guest safety and compliance with hotel protocols. •Answered incoming calls promptly and professionally, providing information or transferring calls, as necessary. •Developed positive working relationships with colleagues across departments. •Performed various administrative duties such as filing documents, restocking office supplies, and preparing end-of-day reports.