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Christopher Mantz
Operations Manager @Residence Inn by Marriott
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WORK HISTORY
Operations Manager @Residence Inn by Marriott
Cleveland, OH, US
Direct report for the Front Desk, Bar, and Restaurant associates 14 total for 175 room Extended Stay Hotel• Handles associate evaluation, recruitment, hiring, onboarding, training, and continuous improvement• Plans the weekly work schedule while balancing labor costs and based off room occupancy forecasts• Inventory control and procurement through various vendors utilizing company purchasing portals and accounts• Takes ownership to handle guest issues with stay, accounts, and Marriott Brand Standards• Coordinates with all departments to communicate and resolve issues to ensure guest satisfaction• Creates and implements plans for overbookings, high occupancy, and relocation of guests• Performs Front Desk duties with high competency during high volume, training, relief, and staff coverage• Ensures all direct reports use effective communication to relay information to myself and upper management• Utilizes FOSSE PMS for reservation management and control to provide high level attention and customer service for niche market of extended stay guests affiliated with the nearby hospitals
EDUCATION
University of Cincinnati
Bachelor of Engineering (B.Eng.)
SKILLS
ABOUT CHRISTOPHER MANTZ
Hospitality Operations
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