Clare Haats

About Clare Haats

Accomplished Business and Client Relationship Manager with over 20 years of experience in…

Experience

1. Senior Enterprise Account Manager

   Fiserv

   Sep 2024 — Present · US

   Enterprise-wide accountability for ensuring quality delivery of products and services for client’s organization• Provides oversight, proactive planning, and is aligned closely with Fiserv Conversions, Implementations, Development, Product Management and Client Services• Develops and manages operational and technical relationships within Client’s organization to carry out their strategy• Ensures metrics are met or exceeded—drives Client satisfaction through gathering and disseminating feedback to drive performance improvements• Tasked with understanding Client’s environment to ensure full utilization of Fiserv solutions for maximum benefit• Has holistic understanding and visibility of Client’s projects and initiatives• Provide dashboard and tactical reporting on accomplishments, in-process activities, and outstanding items, ensuring all items are addressed• Participates in Client’s strategic discussions to plan for potential services

Education

• Northwest Missouri State University

  Human Environmental Resources & Management

  1990 — 1993

Skills

• Process Improvement
• Management
• Communication Industries
• Technical Liaison
• Call Centers
• Educational Technology
• Account Management
• Ivr
• Business Analysis
• Telecommunications
• Fundraising
• Customer Relationship Management (Crm)
• Contact Centers
• Troubleshooting
• Strategic Communications
• Salesforce.com
• Crm
• Project Management
• Teaching
• Manage Client Relationships
• Program Management
• Business Process Improvement
• Customer Service
• Training
• Customer Satisfaction
• Vendor Management
• Customer Experience
• Telephony
• Billing Software Systems
• Leadership