Ciandress Jackson
Fractional CTO | Project Manager | Expertise in IT Project Management, Risk Management, Service Desk Support, Technical Troubleshooting, System Analysis, Quality Assurance, Cybersecurity
- Role
- Fractional Chief Technology Officer at Spok
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Ciandress Jackson
I am a detail-oriented professional with over 10 years of experience in managing…
Experience
Fractional Chief Technology Officer
Jan 2021 — Present · Greensboro, NC, US
Develop and implement comprehensive technology roadmaps aligned with business objectives, ensuring scalability, innovation, and alignment with industry best practices.• Lead digital transformation efforts by evaluating current technology landscapes, identifying opportunities for improvement, and spearheading initiatives to modernize systems and processes.• Implement and enforce robust cybersecurity measures and risk management strategies to protect organizational data and ensure compliance with relevant regulations and standards.• Spearhead the development and rollout of proprietary assessment software using agile methodologies, ensuring timely delivery and alignment with client requirements.• Successfully onboarded 12 customers, facilitating smooth transitions and ensuring high levels of customer satisfaction through effective project management and support.• Leverage data-driven insights to drive DEIB (Diversity, Equity, Inclusion, and Belonging) initiatives, enhance organizational strategies, and contribute to a more inclusive workplace.• Collaborate with cross-functional teams to streamline processes, optimize performance, and integrate feedback for continuous improvement of software solutions.
Education
Columbia University in the City of New York
Certificate
2019 — 2020
Keller Graduate School of Management of DeVry University
Masters
2007 — 2008
Springboard
Certificate
2015 — 2016
University of Virginia
Bachelor of Arts
2000 — 2004
Skills
- Analysis
- Management
- Social Media Marketing
- Business Process
- Healthcare Information Technology
- Process Improvement
- Healthcare
- Technical Support
- Business Analysis
- Business Process Improvement
- Data Analysis
- Databases
- Revenue Cycle
- Wordpress Design
- Cross-Functional Team Leadership
- Integration
- Wordpress
- Healthcare IT
- Documentation
- Metrics
- Microsoft Office
- Hospitals
- End User Support
- Visio
- Training
- Testing
- Software Project Management
- Software Documentation
- Workflow Analysis
- Social Media
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